Privacy Policy

Last updated: 9 October 2026

1. About This Policy

This Privacy Policy explains how Rudhigat collects, uses, and shares personal information when you visit rudhigat.com, place an order, create an account, or contact us. It also explains how you can raise privacy concerns and make requests about your information.

2. Information We Collect

Depending on how you interact with our store, we collect your name, email address, phone number, billing and shipping addresses, order details, and information you provide in messages or support requests. If you create an account, we also process the information needed to manage it. Our website and service providers may collect technical information such as your IP address, browser type, device details, and activity on the store through cookies and similar technologies.

3. How We Use Your Information

We use personal information to process payments and orders, arrange delivery, provide order updates, respond to enquiries, manage accounts, resolve product issues, prevent fraud, maintain website functionality, and meet legal or accounting obligations. Where marketing is enabled, we use your contact details to send promotional communications only with your consent where required by applicable law.

4. Shopify & Service Providers

Our store is powered by Shopify. Shopify processes personal information to provide and operate the shopping platform, and may process certain information for its own purposes as described in its Consumer Privacy Policy. We share relevant information with payment providers, shipping partners, and other service providers involved in operating the store or fulfilling your order. If analytics or advertising services are enabled, information may also be shared with those providers, subject to applicable consent and privacy requirements.

5. Payment Information

Payment information is collected and processed by the payment provider selected at checkout. The information available to Rudhigat depends on that provider and may include payment status, transaction references, and limited payment identifiers. Please review the payment provider's privacy policy for details of its processing practices.

6. Cookies & Your Choices

Cookies and similar technologies help operate the website, remember shopping preferences, maintain your cart, and support checkout and security. If optional analytics or advertising tools are enabled, they may also use these technologies to measure activity or personalise advertising. Where consent is required, optional technologies should operate only after consent is obtained. You can manage cookies through your browser settings and any cookie preference controls available on the website. Blocking essential cookies may affect shopping or checkout functionality.

7. Marketing Preferences

If you receive promotional emails from us, you can unsubscribe using the link in the email or contact us to change your preferences. Opting out of marketing does not stop essential communications relating to your orders, payments, delivery, or support requests.

8. Retention & Security

We retain personal information for as long as needed for the purposes described in this policy, including fulfilling orders, resolving complaints, maintaining required records, and meeting legal obligations. When it is no longer needed, we delete or anonymise it where appropriate. We use reasonable safeguards to protect personal information; however, no online transmission or storage system can be guaranteed completely secure.

9. International Processing & Legal Disclosures

Shopify and other service providers may process or store information in countries outside India. Such processing is subject to applicable legal requirements and relevant safeguards. We may also disclose information where required by law or valid legal process, or where lawfully necessary to investigate fraud or protect the rights and safety of customers and our business.

10. Your Privacy Requests

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, withdraw consent where processing relies on it, or raise a privacy complaint. Contact us using the email below. We may need to verify your identity before acting on a request. Some information may need to be retained for legal obligations or unresolved transactions. Withdrawing consent does not affect lawful processing already carried out.

11. Children's Information

Our store is intended for purchases by adults. If you are under 18, a parent or legal guardian should place an order on your behalf. If you believe a child has provided personal information without the necessary parental authorisation, please contact us so we can review and address the matter under applicable law.

12. Policy Updates

We may update this Privacy Policy to reflect changes in our services, processing practices, or legal requirements. The revised version and its updated date will be published on this page. Where applicable law requires additional notice or fresh consent for a change, we will follow those requirements.

13. Contact Us

For privacy questions, requests, or complaints, email info@rudhigat.com. Include enough information to explain your request, but please do not send passwords or full payment card details.